These Terms and Conditions apply to the use of this website and willowearth.com. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these Terms and Conditions, you should stop using the website immediately.
PURCHASE OF GOODS
All orders should be placed through our online checkout system. Goods that have been added to the basket can be processed for payment and dispatch.
By placing an order, you accept these terms and conditions. This will create a binding contract between the customer and willowearth.com.
When an order has been placed, you should receive an email containing details of price, quantity, postage cost and shipping information.
Unfortunately we cannot guarantee that we will be able to fulfil all orders. Indications of stock are not provided on the website. We will inform you if we are unable to process your order.
You can cancel your order at any time prior to its dispatch, as long as it is reasonable to do so. Willowearth.com is also free to cancel any order prior to dispatch. Any payments made will be refunded in full.
DISPATCH & DELIVERY
Once dispatched, orders are handled by third parties. As such, they are no longer the responsibility of willowearth.com.
Please contact us within 48 hours of delivery regarding any problems with the Goods. If we do not hear from you in this time, then it is assumed that the Goods are correct and in full working order.
Willow Earth (Willow & Flint) will accept returns and or exchanges if the products you have received are faulty or damaged and will pay for the return shipping costs.
If products are not faulty or damaged, you will still be able to return or exchange them but you will be responsible for the return shipping costs and goods must be unused, in the same condition you received them and in the original packaging.
PRICING & PAYMENT
Prices quoted in British sterling (£) are correct at the time of going online. Any prices quoted in currencies other than pound sterling are calculated at the current exchange rate. The exchange rate that you pay will depend on your payment provider. Even though prices are calculated in currencies other than pound sterling prior to the checkout, you will always pay in pound sterling in the checkout.
VAT is included in all prices quoted online, unless stated otherwise. In the event of a change in VAT, we reserve the right to alter all prices accordingly.
We reserve the right to change prices any special offers at any time. In the event that you place an order but payment has not been made before a change in price, you will be notified of the change.
Payment for all orders will be taken before Goods are dispatched.
International orders may be subject to import duties. These are solely the responsibility of the customer. Please be aware that Goods may be inspected on arrival at port by customs authorities.
Each of our products have been carefully photographed and described. However, we cannot guarantee that this information will correspond exactly to the received physical goods. Product information should only be taken for guidance purposes and is not binding.
Colours may appear differently on certain screens or when printed.
Please refer to our returns section for incorrect Goods.
All customers of willowearth.com are protected as normal by consumer law of England, including The Sale and Supply of Goods Act 1994 (c. 35), The Consumer Protection Act 1987 (c.43) and the The Consumer Protection (Distance Selling) Regulations 2000.
This website is expressly owned and operated by willowearth.com.
Unless otherwise noted, all website content, including graphics, text, photography, images, artwork, logos and their arrangement are protected under UK and international law and are the property of willowearth.com. This excludes third party logos or banners.
Material from willowearth.com may be used for non-commercial use only. This does not transfer any ownership or rights.
LINKS TO THIRD-PARTY WEBSITES
Unless expressly stated, any links to other websites contained on willowearth.com are not under control of willowearth.com.
We are not responsible for the content of third-party websites, nor does the inclusion of a link imply any endorsement of a site or its owners.
DISCLAIMER AND LIMITATION OF LIABILITY
We make no warranty or representation that your use of willowearth.com will meet your requirements, that it will be of satisfactory user experience, that it will not infringe upon the rights of third parties, that it will be compatible with all systems, that your experience will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of willowearth.com.
To the maximum extent permitted by law, willowearth.com accepts no liability for any direct or indirect or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk.
The cost of accessing this website is the sole responsibility of the visitor.
We reserve the right to change the website, its content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use willowearth.com following the changes.
By visiting this website, you in effect agree to these terms and conditions. When placing an order you must indicate you agree to our full terms and conditions when completing your purchase.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Your statutory rights are not affected by these terms and conditions.
PRIVACY & DATA PROTECTION
Please see the Privacy and Security section of our website which explains how we adhere to the rules of the Data Protection Act (DPA) 1998.