Returns + Exchanges

You are able to return / exchange goods up to 30 days from when you received them. Please contact info@willowearth.com to arrange a return. Please note that Willow Earth will only cover the shipping cost of returns if items are incorrect or faulty.

 

Full details on our returns and exchange policy can be found below:

You are for the Willow Earth Goods until we receive them. Occasionally, the Goods that we send may need to be returned. This can occur if the actual Goods are damaged or do not correspond with the Goods ordered.
If you receive Goods which do not match those that you ordered, please contact us within 48 hours to arrange a return. Goods must be returned in their original condition. You will be able to request a replacement or full refund. willowearth.com will take responsibility for shipping costs when the received Goods are incorrect.


If you receive Goods which are damaged, please contact us within 48 hours to arrange a return. You will be able to request a replacement or full refund. willowearth.com will take responsibility for shipping costs when the received Goods are damaged. We ask that all returns are sent via a recorded delivery service or that you obtain a certificate of posting. For UK customers, this is available at the Royal Mail Post Offices free of charge.

 

If products are not faulty or damaged, you will still be able to return or exchange them but you will be responsible for the return shipping costs and goods must be unused, in the same condition you received them and in the original packaging.