FAQ

Is my bag waterproof?

The bags are currently water repellent but not waterproof. You can use our Soy wax to further waterproof your bag. We have instructions on how to do that here.

How long will it take for me to receive my order?

We aim to pack and send all of our orders in 1-3 working days and your delivery time will depend on where you are. Check our shipping and handling page for more details on delivery times and charges.

Can I amend my order?

We can’t change your order once it’s been placed but if you contact us quickly we may be able to cancel it before we send it out and you can place a new one.

When will you be restocking?

You can sign up to our mailing list to be notified when products are back in stock or follow us on one of our social media pages!

Can I return my order if I don’t like it?

We accept returns for any reason however if the product is not faulty then it is the buyer’s responsibility to pay for the return. We have more information on our returns page.

When will my return be processed?

We will make sure to process your return as quickly as possible but it can take up to 7-10 working days.

How do i change the rope on my bag?

If you untie the knot on one end you can just pull it straight out. Easy for washing or if you want to change the colour!

Can I wash my bag?

All of our products can be washed. We recommend hand-washing however they can also go in the washing machine.

What packaging do you use?

We have information all about our packaging on our sustainability page which you can read about but in a nutshell, we are totally plastic free. Our products come in a variety of cardboard and paper depending on size and is sealed using kraft tape.

I haven’t received my order!

If you’ve checked our shipping page and your order has taken longer than the estimated delivery time for your location, please drop us an email at info@willowearth.com and we’ll check it for you!

Do you do trade/wholesale?

We do not offer wholesale accounts at the moment.